Bodymind Counselling
Privacy Policy
Bodymind Counselling is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients and prospective clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
Information We Collect
We may collect personal information from you when you visit our website, contact us via email or phone, or engage with our services. The types of personal information we may collect include:
Contact information (such as name, email address, phone number)
Demographic information (such as age, gender, occupation)
Health information and medical history
Payment information (such as credit card details)
Communication preferences
We store this information in JaneApp. You can read their privacy policy here. We also use Bigin (a sub-company of Zoho) to capture form submissions on our website. You can read about their security practices here and their Privacy Commitment here.
How We Use Your Information
We may use the personal information we collect for the following purposes:
To provide therapy services and support, and for purposes of treatment planning
To communicate with you about appointments, updates, or changes to our services
To process payments for services rendered
To improve our website and services
To comply with legal and regulatory requirements
Your information will never be shared with third parties/affiliates for marketing/promotional purposes. The phone numbers and email addresses we collect, and your consent to be contacted, will NOT be shared with 3rd party providers.
Who Has Access To Your Information
If you fill out the contact form on this website, the information you include may be seen by the administrative staff at Bodymind Counselling, as well as the Director, and by any therapist who you agree to meet with.
If you phone the office, your name may be seen any therapist on the call display. Voicemails will be deleted after their usefulness has been served.
If you become a client of Bodymind Counselling, you should be aware that your name may be seen by any therapist on the team, as client names are visible in JaneApp. Therapists are not able to read each other’s chart notes however, though the Clinic Director Sarah Pullman has access to all charts.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
To our employees, contractors, and service providers who require access to such information to assist us in providing services to you
To comply with legal obligations or respond to lawful requests from government authorities
With your consent
Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We adhere to all the guidelines set forth by the Personal Information Protection Act. All the software services that we use (including but not limited to JaneApp, Zoom, Quickbooks Online, Google Workspace) have the highest standards of security and privacy.
Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at hello@bodymindcounselling.ca
Updated May 2024